Billing Terms & Conditions

Welcome to Dermatoys. These Billing Terms & Conditions explain how payments are processed when you purchase products through our website. By placing an order with Dermatoys, you agree to the following terms.

1. Pricing

All prices displayed on the Dermatoys website are listed in the applicable local currency unless otherwise stated. Prices are subject to change without prior notice. Any changes will not affect orders that have already been confirmed.

2. Payment Methods

Dermatoys accepts secure online payments through approved payment providers. Available payment methods may include:

Credit & Debit Cards
UPI
Net Banking
Digital Wallets
Other secure payment methods available during checkout

Payment must be successfully completed before an order is processed and dispatched.

3. Order Confirmation

After a successful payment, you will receive an order confirmation email containing your order details. If you do not receive a confirmation, please contact our customer support team.

4. Billing Information

Customers are responsible for providing accurate and complete billing information. Incorrect billing details may result in payment delays, order cancellation, or shipment issues.

5. Taxes

Applicable taxes, including GST or other government-imposed charges, will be calculated during checkout and included in your final invoice where required by law.

6. Invoice

A digital invoice will be generated for every successful order. Customers are encouraged to retain their invoice for warranty claims, returns, or future reference.

7. Payment Security

Dermatoys is committed to protecting your payment information. Transactions are processed using secure, encrypted payment gateways. Dermatoys does not store your complete credit or debit card information on its servers.

8. Failed or Declined Payments

If your payment is declined or cannot be processed:

Your order will not be confirmed.
You may retry using another payment method.
Dermatoys is not responsible for delays caused by payment gateway failures or banking issues.

9. Refunds

Approved refunds will be processed according to our Refund & Return Policy. Refunds are issued to the original payment method used during purchase and may take several business days to appear, depending on your bank or payment provider.

10. Fraud Prevention

Dermatoys reserves the right to cancel or suspend any order suspected of fraudulent activity, unauthorized transactions, or misuse of payment methods. Additional identity verification may be requested before processing certain orders.

11. Order Cancellation

Orders may be cancelled before shipment in accordance with our Cancellation Policy. Once an order has been shipped, cancellation may no longer be possible.

12. Billing Errors

If you believe you have been incorrectly charged, please contact Dermatoys as soon as possible. We will investigate the matter promptly and resolve verified billing issues.

13. Changes to Billing Terms

Dermatoys reserves the right to modify these Billing Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.